:root{
  --bg:#040c18; --panel:#0a1626; --panel2:#0f1e33; --line:#1c3050;
  --text:#eaf2fb; --muted:#8ba3c0; --blue:#3f9fff; --orange:#ff9a3d;
  --green:#3ddc84; --red:#ff5d5d;
}
*{box-sizing:border-box;margin:0;padding:0}
body{background:var(--bg);color:var(--text);font:15px/1.5 "Segoe UI",system-ui,sans-serif;min-height:100vh}
.hidden{display:none!important}
.muted{color:var(--muted)}
.err{color:var(--red);min-height:1.2em;margin-top:.5rem}

header{display:flex;align-items:center;gap:1.5rem;padding:.7rem 1.2rem;
  background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.brand{font-weight:700;font-size:1.1rem;letter-spacing:.02em}
.brand span,.login-card h1 span{color:var(--blue)}
nav{display:flex;gap:.25rem;flex:1;flex-wrap:wrap}
nav button{background:none;border:0;color:var(--muted);padding:.45rem .8rem;border-radius:8px;cursor:pointer;font-size:.95rem}
nav button:hover{color:var(--text);background:var(--panel2)}
nav button.active{color:var(--text);background:var(--panel2);box-shadow:inset 0 -2px 0 var(--blue)}
.who{display:flex;align-items:center;gap:.6rem;color:var(--muted);font-size:.9rem}

main{padding:1.2rem;max-width:1200px;margin:0 auto}
h2{margin:.2rem 0 1rem;font-size:1.25rem}
h3{margin:.8rem 0 .4rem;font-size:1rem}

.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:1rem}
.grid{display:grid;gap:.8rem}
.kpis{grid-template-columns:repeat(auto-fill,minmax(160px,1fr));margin-bottom:1rem}
.kpi .num{font-size:1.7rem;font-weight:700;color:var(--blue)}
.kpi .lbl{color:var(--muted);font-size:.85rem}
.tiles{grid-template-columns:repeat(auto-fill,minmax(260px,1fr))}
.tile{cursor:pointer;transition:border-color .15s}
.tile:hover{border-color:var(--blue)}
.badge{display:inline-block;padding:.1rem .5rem;border-radius:99px;font-size:.75rem;
  background:var(--panel2);color:var(--blue);border:1px solid var(--line)}
.badge.orange{color:var(--orange)}
.badge.green{color:var(--green)}
.badge.red{color:var(--red)}

table{width:100%;border-collapse:collapse;font-size:.92rem}
th,td{text-align:left;padding:.5rem .6rem;border-bottom:1px solid var(--line);vertical-align:top}
th{color:var(--muted);font-weight:600;font-size:.8rem;text-transform:uppercase;letter-spacing:.05em}
tr.click{cursor:pointer}
tr.click:hover{background:var(--panel2)}

input,textarea,select{width:100%;background:var(--panel2);border:1px solid var(--line);
  border-radius:8px;color:var(--text);padding:.55rem .7rem;font:inherit;margin:.25rem 0}
textarea{min-height:110px;resize:vertical}
label{font-size:.85rem;color:var(--muted)}
.row{display:flex;gap:.6rem;flex-wrap:wrap}
.row>*{flex:1;min-width:140px}

.btn{background:var(--panel2);border:1px solid var(--line);color:var(--text);
  padding:.5rem .95rem;border-radius:8px;cursor:pointer;font:inherit}
.btn:hover{border-color:var(--blue)}
.btn.primary{background:var(--blue);border-color:var(--blue);color:#04121f;font-weight:600}
.btn.warn{border-color:var(--orange);color:var(--orange)}
.btn.ghost{background:none;border:1px solid var(--line);padding:.3rem .7rem;font-size:.85rem}
.btn.sm{padding:.25rem .6rem;font-size:.83rem}

.board{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:.7rem}
.col h3{display:flex;justify-content:space-between;color:var(--muted);font-size:.85rem;text-transform:uppercase}
.lead-card{margin-bottom:.6rem;padding:.7rem;cursor:pointer}
.lead-card:hover{border-color:var(--blue)}
.lead-card .nm{font-weight:600}
.lead-card .sub{color:var(--muted);font-size:.82rem}

.msg{border-left:3px solid var(--line);padding:.5rem .8rem;margin:.5rem 0;background:var(--panel2);border-radius:0 8px 8px 0;white-space:pre-wrap}
.msg.customer{border-left-color:var(--orange)}
.msg.agent{border-left-color:var(--blue)}
.msg.internal{border-left-color:var(--muted);opacity:.8}
.msg .meta{font-size:.78rem;color:var(--muted);margin-bottom:.2rem}
.ai-box{border:1px dashed var(--orange);border-radius:10px;padding:.8rem;margin:.8rem 0;background:rgba(255,154,61,.05)}

.login{display:flex;align-items:center;justify-content:center;min-height:100vh}
.login-card{width:min(360px,92vw);text-align:center}
.login-card h1{margin-bottom:.2rem}
.login-card input,.login-card button{margin-top:.6rem}

.modal{position:fixed;inset:0;background:rgba(2,7,14,.75);display:flex;
  align-items:flex-start;justify-content:center;padding:4vh 1rem;z-index:20;overflow:auto}
.modal-card{width:min(760px,95vw);max-height:88vh;overflow:auto}
.toast{position:fixed;bottom:1.2rem;left:50%;transform:translateX(-50%);
  background:var(--panel2);border:1px solid var(--blue);border-radius:10px;
  padding:.6rem 1.2rem;z-index:30}
.split{display:grid;grid-template-columns:2fr 1fr;gap:1rem}
@media(max-width:800px){.split{grid-template-columns:1fr}}
.searchbar{display:flex;gap:.6rem;margin-bottom:.8rem}
.searchbar input{margin:0}
pre.knw{white-space:pre-wrap;font:13px/1.5 Consolas,monospace;background:var(--panel2);
  border-radius:8px;padding:.8rem;overflow-x:auto}